Account Deletion Policy
Last updated: June 2026
How to Delete Your Account
You can request deletion of your Shimoney account at any time using either method below:
- In-app: Log in → go to Profile → scroll to the bottom → tap Delete Account → type DELETE to confirm.
- By email: Send a deletion request to support@shimoney.app with the subject line "Account Deletion Request" and your registered email address.
Email requests are processed within 7 business days. You will receive a confirmation once your account has been deleted.
Data Deleted Immediately
Upon confirmed account deletion, the following personal data is permanently and irreversibly deleted:
- Your profile information (name, phone number, address)
- Your profile photo
- Your custom Shimoney handle / payment link
- All saved recipients
- All payout claim submissions and associated details
- Your authentication credentials and login session
Data Retained for Compliance
Certain data may be retained for a limited period as required by applicable law, financial regulations, fraud prevention, and audit obligations:
- Transaction records — retained for up to 7 years as required for financial compliance and tax reporting. Records are anonymized (sender name replaced with "[Deleted User]") where possible.
- Payment references and Stripe session IDs — retained for dispute resolution and fraud prevention.
- Service fee records — retained for financial auditing purposes.
Retained data is used solely for legal, compliance, and security purposes. It is not used for marketing and is not shared with third parties except as required by law.
This action is permanent
Account deletion cannot be undone. Once your account is deleted, you will lose access to all data described above. If you have pending transactions or active payout claims, we recommend resolving them before deleting your account.
Questions?
If you have any questions about your data or this policy, contact our privacy team at support@shimoney.app.